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HP ENVY Inspire 7921e All-in-One Printer

I have a new Envy Inspire printer and originally set it up on my iPhone and printed successfully. I then set it up on my MacBook Pro. Everything looks fine as far as drivers and set up is concerned, but when I try to print I constantly get the message that the printers is paused (not the print job, but the printer). I have deleted and re-set and I am getting the same thing again. Please help. This is getting very frustrating.

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