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01-09-2024 08:15 PM
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: iOS
I’ve had problems after changing out a print cartridge. The printer keeps saying it was shut down incorrectly, which it wasn’t then I get a paper jam error, which I have not had a paper jam. Then I get a printer failure, code 0.6100004a
Solved! Go to Solution.
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