• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 8028e

I've had my HP OfficeJet Pro 8028e for about 2 years now. When I first installed it, it asked me to sign up for Instant Ink, which was free for the first 6 months. Since my purchase, I received 1 set of ink in the mail, which I installed after the set that came with the printer ran out. What I didn't realize is that once the 6 months passed, Instant Ink would charge my credit card $4.28/month - even if I don't use it (I'm trying to limit printing/paper use). Maybe it told me that this would happen during install, but you know how it is - you're trying to get up & running, and often don't see the long-term impact. To make matters worse, the printer (hardwired to my network) often claimed to be offline, when it actually wasn't.

So I canceled Instant Ink, and I ordered remanufactured cartridges to curb costs (installed after Instant Ink ended).

Little did I know how deep this rabbit hole goes: After learning about "cartridge protection" - it seems my model doesn't have the option to disable that. I did a factory reset and tried installing from scratch, without "HP+" - but the printer seems to insist to finish installation by -re-signing up for HP+/Instant Ink.

My question is:
IS there a way to use this printer without a monthly subscription and with remanufactured ink cartridges?
(Note: I already asked this last August, but was only referred to a few articles that emphasize why one *should* ONLY use original HP cartridges. That's not what I'm asking. I haven't used this printer in over 6 months now.)

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.