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‎01-11-2024 02:04 PM - edited ‎01-11-2024 02:08 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer

I've been using the HP Smart mobile fax  with my HP OfficeJet Pro 9025 All-in-One Printer for years with zero issues until a month or so ago- I can log into HP Smart but as soon as I select Mobile Fax I get the following message "Error. There was a problem connecting to the server. Please try again later."    I am unable to fax or access any of the fax numbers saved on my account. Troubleshooting I've tried: uninstalling/reinstalling HP Smart app, resetting factory default on printer, accessing mobile fax/HP Smart from an entirely different computer, plugging printer directly into computer, changed wifi connections with the printer, resetting wifi router itself, made sure drivers were up to date and used HP Support Assistant with no resolution. What happened?! 

 

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