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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-16-2024 04:40 AM - edited ‎01-16-2024 04:50 AM

HP Recommended
Product: MFP M428fdw

I'm trying to scan a 2 sided document with the document feeder automatically, which was possible in Windows 10 with HP Smart software. In windows 11 HP Smart app does include this option, but only scans the a single side. When I connect to the same printer with my old laptop with the same software under windows 10, it scan both sides of the page.

 

The version of HP Smart that is working under windows 10 is 150.1.1140.0

The version of HP Smart that is NOT working under windows 11 is 151.2.1091.0

 

 

 

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