• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎01-16-2024 06:39 AM - edited ‎01-29-2024 01:43 PM

HP Recommended

Airprint stops responding/working after half an hour or so after being activated. The only way to get it working again is to disable then re-enable the Airprint functionality for another half an hour or so.

We have other 2 printers, one HP Color Laserjet M555 series and a Canon IR C3530 which both have Airpint working fine on the same vlan. The older hp Multifunction was working fine with Airprint before we replaced it with this M480, nothing was changed on the network. I have seen others encountering this problem but with no resolution. We have opened a request with hp which has lead to nothing really, they suggested to enable hp eprint and set a static IP with google DNS (?!) which I tried but naturally didn't help.

This really seems like a firmware related issue which hp should address. I repeat, we have a rather recent Laserjet M555 which is working fine on the same vlan (mDNS requests are repeated between vlans appropriately by the firewall and in fact the other printers work fine).

 

***Update: as a workaround I have added an hourly WakeUp schedule from 9 to 6pm and set the sleep timer at 59 minutes. This way at least the printer keeps announcing itself and is picked up by iPhones.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.