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‎01-16-2024 12:06 PM

HP Recommended
Product: HP EliteBook 860 16 inch G10 Notebook PC (6V8W8AV)
Operating System: Microsoft Windows 11

The EliteBook 860 G10 has the SmartCard slot but HP did not offer an option to customize/configure one at purchase. I ordered the appropriate part from HP Parts along with the ribbon cable and installed it. However, the notebook still does not recognize the card reader. HP Parts sent a replacement card reader and ribbon cable just in case the first one was bad. However, it still does not recognize the card reader. I have downloaded the drivers (SP144405) and also looked in the BIOS for anywhere where it may need to be enabled. HP Tech Support was of no help unless I ship it off to them to look at. Anyone have any ideas?

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