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‎01-17-2024 10:32 AM

HP Recommended
Product: HP Pavilion x360 15.6 inch 2-in-1 Laptop PC 15-er0000 (23T75AV)
Operating System: Microsoft Windows 11

Elan touchpad works after initial boot but but then disappears. Sometimes it is the I2C HID device that needs to be uninstalled and then reinstalled to bring the pointer back. Sometimes it is ELAN input device in device manager that need to be reinstalled to get the pointer back. Sometimes neither action brings the pointer to life.Sometime I have seen the ETDservice exe has not loaded so clicking on the executable brings the pointer back but there is no telling when it might disappear again.

I have done a driver reinstall and clean reinstall of windows 11.

This is a factory repaired laptop and the trouble started shortly after receiving this replacement. The problem did not change from Windows 11 22H2 to 23H2. Warranty expired November 2023, one month after receiving the replacement.

 

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