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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎01-20-2024 08:58 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (7B9S3AV)
Operating System: Microsoft Windows 11

My Omen 16 that I purchased on June 2023 (China Version) went black screen during my game. Right now the laptop won’t turn on, I don’t know what caused the problem because this never happened before. I don’t know what to do, I am currently in Japan, but don’t know if I can go to the HP service center in Japan or not. When I plugged the IC adaptor, the battery indicator turned white while usually it’s orange. I have tried pressing the power button but nothing happened , I also tried Wins+B+power button, Wins+V+power button and still nothing happened, please help me. 

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