• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-21-2024 08:55 AM

HP Recommended
Product: HP 24fw with Audio 24-inch Display

My HP 24fw with Audio 24-inch Display( Monitor)

is showing dead pixels, and when I registered the case, they took my address and said they would send a technician. Later, they messaged me that dead pixels aren't covered under HP's warranty policy. Now, I got an email saying the case is closed. I bought it from the HP store, and now I feel like I spend money to stare at the dead pixels. I was an esteemed customer of HP products, owning HP mouse, monitors, laptops, printer, etc. If this issue isn't solved, I think I will have to purchase from other brands in the future due to the poor support team and warranty policy. When I went to the comments by other customers who claim a warranty, they said it is a headache when claiming a warranty. I think I shouldn't buy any products from HP in future. Please purchase products from any brand after reviewing how good they are for providing a warranty. 
Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.