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‎01-22-2024 08:41 PM - edited ‎01-22-2024 08:43 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer

I had been able to print both 5x7 and 4x6 photos and lately I am only able to print the 4x6 size photos.  After changing the setting for 5x7 the print comes out with ink strips on the back side of the photo and nothing on the front.  I would like help in finding how to do a factor reset and I might have changed some other setting in the printer.  I find it odd that the 4x6 photos are still printing perfectly and the 5x7 are a disaster.

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