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‎01-29-2024 09:34 AM - edited ‎01-29-2024 09:38 AM

HP Recommended
Operating System: Other

I have an HP ENVY 5052. I am going through the HP Easy Start steps on my Macbook Pro and I'm being held up at the HP Product Improvement Study section. It asks what I use by displaying "I primarily use HP Products and services:" with drop downs for "In the home" and "In a business."

 

For me, the "In the home" option and the "for personal use" option in the drop down are selected by default which both are the case for me...

 

I am stuck here on the HP Product Improvement Study pageI am stuck here on the HP Product Improvement Study page

 

The issue is, there is a text box below that is undefined. I have no idea what to put in this box. It looks like it accepts a set of five numbers, adds a dash and then a set of four numbers.

 

I put zeros in the text box to show the format it is calling forI put zeros in the text box to show the format it is calling for

 

When I leave the text box blank it does not let me continue. What is this program asking for?

 

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