• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎01-29-2024 09:34 AM - edited ‎01-29-2024 09:38 AM

HP Recommended
Operating System: Other

I have an HP ENVY 5052. I am going through the HP Easy Start steps on my Macbook Pro and I'm being held up at the HP Product Improvement Study section. It asks what I use by displaying "I primarily use HP Products and services:" with drop downs for "In the home" and "In a business."

 

For me, the "In the home" option and the "for personal use" option in the drop down are selected by default which both are the case for me...

 

I am stuck here on the HP Product Improvement Study pageI am stuck here on the HP Product Improvement Study page

 

The issue is, there is a text box below that is undefined. I have no idea what to put in this box. It looks like it accepts a set of five numbers, adds a dash and then a set of four numbers.

 

I put zeros in the text box to show the format it is calling forI put zeros in the text box to show the format it is calling for

 

When I leave the text box blank it does not let me continue. What is this program asking for?

 

Tags (1)
Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.