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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-10-2024 04:29 PM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)

When I turn my laptop on, using facial recognition (Windows Hello) I receive the message 'Couldn't turn on the camera'. It doesn't work for video conferencing software either.

This problem occurred between turning off one evening and restarting the following morning.

 

My camera button (F13) light is OFF

The device manager says that the camera is connected and working

Privacy settings indicate that access to all software etc is ON including videoconferencing

 

I turned off Norton 360

I hard reset the BIOS, following instructions from previous posts. rebooted.

I uninstalled and camera and deleted the driver. rebooted

 

Still get the message 

 

Hint:  At about the time I turned off in the evening after a video conference, the device manager recorded some events in the history - code numbers 400 and 411.

 

I would appreciate any help I can get, as I am going into a week of heavy videoconferencing!

 

thanks

FIRSTManagement

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