Scanning, Faxing & Copying
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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We have had our HP Color LaserJet Flow 6800 for about 6 months and have never been able to resolve this issue. Even HP support is telling me that the device is too new and they don't have enough history to diagnose the issue.
We get these perfectly spaced lines on random scan jobs that go through the ADF. We never use the scan bed and we hardly ever use the copy feature. It can go a week or 2 without the lines. We can normally turn it off and back on to resolve the issue. The glass is not dirty and we can do hundreds of scans without the lines so cleaning the glass has not resolved anything. We only use scan to email as scan to network or USB is not allowed in our environment. HP has replaced the fuser (it was DOA), the ADF, the scanner controller board (SCB) . HP is now stating it could be humidity or something left behind from the previous scan job but we have 5 other HP MFP's in this same area and they never have this issue. I have opened 7 different cases with HP. HP was supposed to replace the entire scanner bed but the tech refused because he could not recreate the issue. Has anyone found a resolution to this issue?
Thanks!
