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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-01-2024 06:21 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fc0000 (733M1AV)
Operating System: Microsoft Windows 11

My laptop is not able to detect external monitors when connecting to a USB-C docking station. If I were to connect the HDMi cable directly to the laptop, it will detect and extend my display. I know it is not an issue with my docking station as I am able to use it for my work laptop with no issues. 

 

I have tried the following:

 

Rebooting several times

Updating drivers

Disconnecting and reconnecting

Using on a different laptop

Check Display setting and does not detect any additional monitors

Updated BIOS

 

Please help. This is kind of annoying and wish this was a simple fix. 

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