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‎03-08-2024 04:37 PM - edited ‎03-10-2024 08:01 AM

HP Recommended
Product: OfficeJetPro 9010 Series

Shortcuts completely stopped working on my printer. It is consistent, not an intermittent issue. Every time I tap Shortcuts, I receive a "Connection Problem" error: "The printer was unable to connect to the server. Please try again later." This has been happening for nearly 2 months. Things I've tried throughout this period:

  1. Multiple restarts. 
  2. Completely resetting back to factory settings two different ways ("Restore Factory Defaults" and "HP Secure Erase").
  3. Checking for Firmware Updates (Currently on MANHTNPP1N002.2329B.00 with a build date of 2023-07-22. 
    • This worked even after that Firmware Update was installed, so I don't think it's an issue with this build, unless the bug has something to do with us being in 2024 now (I believe the issue started around the first of the year, but I don't have an exact date).
  4. In the HP Smart app Shortcuts settings:
    • I enabled Printer Access. 
    • I disabled and re-enabled Printer Access multiple times.
    • I tried setting Printer Access for multiple different date ranges. 
  5. Disabling and re-enabling Web Services.
  6. Resetting wireless settings.
  7. Deleting and recreating the shortcut multiple times (though I never get far enough to even see my list of shortcuts on the printer).
  8. Searching online for other folks experiencing this issue, but there are no recent ones that I could find.
  9. Validating router settings are not limiting access to/from the printer.
  10. Combing through every setting in the advanced web-based printer settings - nothing looks off.

Other notables: 

  • I use HP Instant Ink and that connects without any issues.
  • Using the Google Drive app on the printer itself, I can upload scans successfully (not a valid long term workaround because it takes much longer and many more taps on the screen). 
  • I can use Shortcuts via the HP Smart app on iOS and macOS, which will successfully can the document via the feeder or scanning bed on the printer. 
  • I have a new internet provider as of this last week and, not that I expected it to change anything, the issue persists.
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