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‎03-16-2024 11:28 AM

HP Recommended
Product: HP DesignJet T930 36-in PostScript Printer
Operating System: Microsoft Windows 10 (64-bit)

I have a T930 that is getting a 39.12:01 error when using the stacker. Page gets into the stacker assembly 1/2 way up and then stops printing cuts paper and then unloads giving a 39.12:01 error. Happens with internal pages as well. If I send it to the basket assembly it will print all day 1, 15 , 20 page documents no issues. Once you redirect it to the stacker it will not even print one page. I have cleaned the encoder, changed out the line sensor. Upgraded to latest firmware ran all calibrations. Even replaced the stacker assembly but same issue continues. So currently I have all print jobs going to the basket until I can figure out what to do. Any help please  . 

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