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‎03-21-2024 06:44 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 IDS Base Model

Sometime within the last five days, my touch screen and pen that came with the laptop stopped working. My about section in settings now says "No pen or touch input is available for this display." and HP Pen control plus says the device is not compatible. I know for a FACT this is not true since I use the pen to draw on my laptop nearly daily. I have chatted with an assistant who installed new drivers, updated my drivers, updated my bios, and said they tried everything they could but nothing was fixed. I recently updated my bios the day before the assistant helped me to fix a different issue, that still isn't resolved, and I think it might have caused the problem in the first place. I am at a loss, please help.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.