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‎03-24-2024 02:57 PM

HP Recommended
Product: HP Officejet 4500 All-in-One Printer - G510g

Dear forum members,

 

with the following setup:

Micrososft Windows 10 Pro

Version: 10.0.19045 Build 19045

 

HP Smart

Version: 152.1.1099.0

 

Printer: HP Officejet 4500

Driver Version: 10.0.17119.1

 

I have the following problem:

After replacing /refilling an ink cartridge the printer won't print anymore, it ejects only blank paper.

I acknowledged the message of an empty ink cartrige a few times before.

HP Smart doesn't know the printers status even though it knows thats the printer is "Aktive".

Suggestions like

- check the cable

- restart programms and printers

- check for driver updates

doesn't seem to work.

 

Is there a way to disable the printer from checking the ink cartridges (print counter etc.)?

 

Thank you in advance.

 

Yours sincerelly

 

Jann

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