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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-19-2024 10:35 AM

HP Recommended
Product: Smart Tank 7602

I am trying to setup the printer so I can scan to email through the front panel on the printer.

 

I logged into the embedded web server of the printer and added a sender SMTP email profile that passes when I test it.

 

Back at the printer when I select Scan to email I get the following:

 

E-Mail not setup.  This feature has not been set up.  To set up, connect to the printer in the HP Smart App, and navigate to Printer Settings > Advance Settings and set up your sender profile.   You can also set up by typing 192.xxx.xxx.xxx into your web browser.

 

I have tried both methods and have successfully set up the sender profile and tested it (passes).  But the message on the console stays the same. 

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