• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎04-21-2024 01:33 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598V2AV)
Operating System: Microsoft Windows 11

I have Victus 15.6 with Ryzen and RX 6500M.  It stopped charging suddenly one day, and I didn't realize it till the computer had died, and won't take a charge now. Is the power jack failing a common occurrence with these laptops?   Is there something else I'm missing, confirmed my 200w ac adapter is good, but still the computer won't charge.  

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.