- 
					
						
						
					
					×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
 Windows 11 Support Center.
- 
					
						
						
					
						×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
 Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
04-23-2024 03:04 PM
The hinge on my HP Pavilion has broken, and broke the back of the computer with it. The screen still works.
The hinge became sticky a while ago and a small crack formed but due to being outside of warranty I hoped that the problem would remain small, but that is no longer the case. This morning when I opened the laptop a part of the casing broke off.
Back of the computer.
Front of the computer. Note the complete disconnection.
The screen still works but is no longer supported properly by the hinge if i attempt to tilt it. I believe additional stress is being placed on the other hinge due to this and thus it needs to be fixed urgently. The screen is also since it now sits on "top" of the hinge its meant to be a part of.
Note that at no point has this computer been dropped or treated overly roughly, ie this happened in the course of normal usage, with the crack slowly become worse due to the faulty hinge. Based on other users having problems with the hinge I believe this is a product fault and should be covered despite being outside the warranty (purchased Dec 2021).
The product was purchased in the US but I am currently in Denmark, where Atea A/S is the only listed shop. What are options for repair?