• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎05-08-2024 10:27 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-xf0000 IDS Base Model

Hi folks,

 

I'm having some issues with an HP Omen 16 laptop where if I have the GPU mode as hybrid and I restart the laptop, I am stuck on a blank screen with everything seemingly working (fans, keyboard light, ect).  Before it loads Windows 11, I do see the OMEN logo before going to the black screen which makes me think it's a software issue as opposed to a hardware issue.  If I have the laptop in discrete mode, I don't have the same issue.  The only way I have been able to fix this is I close the lid and open it back up which brings back up Windows properly.  Not a big deal to do this every time I restart but it's a strange issue to have popped up randomly.  Has anyone else experienced this issue and have a fix?

 

I've tried uninstalling and reinstalling both Nvidia's gpu drivers and AMD's adrenaline software/drivers, rolling back to old restore points and so far no fix.  I also have a separate issue where I'm only able to select 60hz or 240hz refresh rates on my built in display.  Previously I had options for dynamic 60/144, dynamic 144/240hz and standard 144hz.  Maybe these issues are connected somehow?

 

Appreciate any advice I can get!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.