• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎05-13-2024 02:46 AM

HP Recommended
Product: HP 975 Keyboard
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I recently bought a HP 975 Keyboard and installed HP Accessory Center to go with it

However the only way I can get the keyboard to show up / be connected in the program is to completely forget the keyboard, restart the computer and re connect it.

I get exactly the same outcome weather I use dongle or Bluetooth connection

I have updated the keyboards firmware but I think that only fixed an issue where the keyboard crashed itself?

I do stock and sell these keyboards but I don't want my customers to have the same issues

 

The computer I am using is a HP Z workstation and I have tested on other computers

 

I think that the Accessory Center may just be bugged

Is there any known fix I can try?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.