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‎05-29-2024 12:49 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V4AV)
Operating System: Microsoft Windows 11

The hinge gave way while to laptop was kept open in perfectly working condition. The caused screen outring and I was unable to close the the lid. While trying to close the lid it was pushing against the touchscreen and damaging it. HP service asked me to pack the device and send it by post, which cracked the screen. The item was never droped or badly handled and otherwise working fine. 

 

Now HP is claiming misuse and do not want to change either the hinge or the screen and charging me though the product is in care pack (within 2 years of purchase). 

 

Please help and resolve the issue. 

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