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HP OfficeJet Pro 9015e All-in-One Printer

Just upgraded to WIN 11 and had to reinstall HP Smart. Pulled to desktop. Icon changed from HP Smart to a plain white page.  App works fine but cannot change the app back to the HP Smart one. However, when I put HP Smart on the Taskbar, it reverts back to the correct icon.  If I then take off Taskbar, it goes back to a white page. Have tried uninstall/reinstall but does not help. Have downloaded HP Smart icons from web, but none will 'stick'; 'standard' ones from the icons page will work.  Saw a post from Dec 23 from user having same problem with a WIN 10 system but cannot find it now to see if there was solution.  Can anyone help?

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