Notebook Wireless and Networking

Hello,

Greetings from Romania! 🙂

I have a HP laptop (15-r134cl) and I am facing some issues with WiFi connectivity.

We recently changed the internet provider in our home and we have now a Router (ZTE Internet Box Wi-Fi 6 ARGO LTH-ORO2600501) with 2.4 and 5 GHz support. When I connect my laptop to the WiFi the laptop freeze, then I get bluescreen and it tries to restart. The message provided in the blue screen is "Your device ran into a problem and needs to recover..." and the stop code is DPC WATCHDOG VIOLATION.

To be able to start my laptop again I had to turn off the Router. I mention here that after I am able to start it again and turn on the Router, I will get again blue-screen when trying to connect to that network (repetitive process), so I assume it is a HW issue with the RTL8188EE. I tried to uninstall the driver and re-installing again. If I connect my laptop to another network I don't have any issues, it looks like it doesn't like our router, or I don't know 🙂

I saw that windows save some dump files (inside C:\Windows\Minidump) which can be used to identify the issue, see the .dmp files here: dmp files). I don't have the necessary experience to interpret the information inside them (I mean I am able to open them with WinDbg but not sure where to look at for the issue).

To be honest, my ticket is identical with a ticket open on Microsoft support (see it here: Microsoft support ticket) but I am not able to fix this issue by re-installing the driver. Or maybe I got the wrong driver (I got it from here) but when I run it it is not doing anything.

Can you please help me with some hints to overcome the issue?

Thank you in advance for your support!

Best regards,

Marcel