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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-06-2024 05:06 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have the HP 8010e printer. Every time I try to scan I have issues. Since I don't scan very often I don't know if there is a common issues or not. I did figure out that you had to be careful when loading the paper to scan and not press it in too far. 

But, the blue light is on, I have unplugged the printer and plugged it in again - I have gone int the HP Smart app - nothing there so assist me. The app says the printer is "ready". 

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