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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-19-2024 12:58 PM

HP Recommended
Product: HP LaserJet Pro MFP M227fdn

I am having an issue on multiple devices where the HP smart application can't connect to the scanner. This just recently started to happen across multiple machines each using windows 11 and the HP smart Application. Has anyone else ran into this issue and found a fix? It's happening whether the printer is connected via USB or IP. All other applications are working through HP smart app besides the scanning function.hp smart.png

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