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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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After updating windows the other day, HP Smart does not recognize the scanner part of my printer. I can scan from this printer to this computer using other apps on this computer, so the scanner does in fact work, but something is not working with HP Smart. The message I get says "Couldn't connect to scanner. HP Smart cannot scan from this printer. Either no scanner was detected of HP Smart is not compatible with the scanner in this printer."

 

 

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