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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-24-2024 05:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I can print from my printer but I can no longer scan. Scanning was working ok up until a few days ago, but I'm now getting the following error, "Couldn't connect to scanner, HP Smart cannot scan from this printer. Either no scanner was detected or HP Smart is not compatible with the scanner the scanner in this printer."

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