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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
06-25-2024 11:56 AM
When trying to reconnect my printer via the HP Smart app, it says a custom password has been set.
I tried the reset as advised here, the report prints saying Admin Password: Not set, but still gives me the same error:
Any other advice would be appreciated! TIA
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