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HP Recommended
HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)
Microsoft Windows 11

HP Envy x360 2in1laptop (6M1Q0EA) running Win 23H2.

 

Touchscreen stopped working in Feb this year, seemingly after a Windows update, which I have since rolled back in DISM, but without success.

 

oem79.inf showing this device cannot start (code 10) STATUS POWER FAILURE, resulting in windows not recognising the touch screen hardware that is present on the system.

 

When attempting to update the driver, the system states the correct driver is already installed, however the error persists.

 

When attempting to update using HP site drivers, the following error occurs:


Windows found drivers for your device but encountered an error while attempting to install them:
Intel Precise Touch and Stylus Base Driver - Port #1
This device cannot start

 

The touchscreen is not listed in HID in Device Manager.

 

When attempting to search automatically for drivers, the system responds that the most appropriate drivers are already installed.

 

There is no BIOS update available for this model.

 

The touch screen does not appear in BIOS config testing screens (however was 100% working prior to Windows Update)

 

At the same time, the same error message Status 10: device cannot start also appears for HP IR Camera and Intel Camera Flash (LED) in Device Manager > System Devices

 

It seems unlikely that all 3 devices would electronically fail at the same time.

 

There are no touch devices displayed under Settings > Devices

 

The system is already up to date with all Windows updates.

 

Running msdt.exe, the tool sees all 3 drivers have errors but returns "Troubleshooting couldn't identify the problem"

 

**Nothing** has worked.

 

Any advice appreciated.

 

Thanks.

Who Me Too'd this topic
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