• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-16-2024 12:58 PM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-One Printer

Hi Everyone,

 

HP Officejet 6960 printer


First of all I find it really annoyed that hp sells printers were you suppose to keep the first set of cartridges as setup cartridges. Most likely is somewhere in the manual, but lets be honest who is reading manuals after buying more then 10 printers in his life. If you want the customer to do that, put it with insane big letters on the boxes. Its insane to just disable a prnter after 4 years and ask for setup cartridges, really insane. 

 

Then whatsapp support, 2 hours and the only thing I was advice install HP smart and reset the printer by starting it and after fully starting it remove the power cable. Been there done that 5 times, it doesn't help. 2 hours chat support of which the operator was more then 1 hour quiet. You cant call that support. 

 

The my third point, why do customer need to jump through these hopes like they did something wrong. I just want to printer. Why make your product so complicated. 

 

So what can I do to get my printer back to life? As all solution on this form and on google have been tried. 

 

Best WIshes,
Me

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.