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‎07-29-2024 02:53 AM - last edited on ‎07-29-2024 01:23 PM by Moderator

HP Recommended
Product: OMEN Transcend 14 inch Gaming Laptop PC 14-fb0000 (8U970AV)
Operating System: Microsoft Windows 11

Case id: [personal info removed]

 

I recently bought a new HP Omen Transcend laptop from India, but unfortunately, it has manufacturing defects. Specifically, the screen is popping out from the frame whenever I open the lid. I’ve traveled to a foreign country for studies, and now, HP customer support is delaying and denying my claim for a replacement, citing that I bought it in India.

Despite the international warranty, they are refusing to offer a product replacement, and only offsite repair was suggested, which isn’t feasible for me. I need all the support and advice I can get to resolve this issue. Has anyone else faced a similar situation? Any tips on how to escalate this matter effectively?

Thank you!

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