-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
07-31-2024 04:43 PM
I have an HP Desktop Pavilion computer, and I have the HP Deskjet 4158e multi function printer/scanner. When I first installed the printer, everything worked fine with the HP Smart app. Then after a few months, the printer function stopped working, and no printer driver can be found. I tried re-installing HP Smart and the Deskjet 4158e, but each time I do, I get a message that the print driver is unavailable. I still can scan, and I can still print from my Pixel 7 Pro phone and my Windows 10 laptop. This suggests to me that there is something not working right with Windows 11 and the HP Smart app.
I had contacted HP Customer Service, and went through 3 different people in one day, each removing the printer, and then adding it back. They used both HP Smart and Easy Start to no avail. There is an error code that sometimes comes up: EBS00P0010. I don't know what that is exactly, but I know that the print driver has not been loaded for my desktop, either with the app or manually. I can see a driver available in Windows - HP DJ 4100 Series PCL-3, and I had even downloaded the HP Universal Print drivers, but they "can't be found", according to HP Smart. HP Customer Service finally told me to check with Microsoft. It seems be there are many HP printer users that are having similar problems with getting their printers to work under Windows 11. This should be something HP and Microsoft to work out, not HPs' customers.
Has anyone had any luck getting the print drivers to download?