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‎08-06-2024 12:15 PM

HP Recommended
Operating System: Other

Hi everyone,

 

I just bought a HP Envy Inspire 7200 series printer, however I can't get it to work with my MacBook Air running macOS Sonoma 14.6. Every time I try to print anything (word documents, web pages or pdf documents) the apps just crash and the documents are never printed or appear on the list for printing. The strange thing is if I try to print the documents via HP Smart App everything works fine... 

On the other hand I'm perfectly capable of printing documents in a MacBook Pro running macOS Monterey 12.7.6 and from from both iPad (iPadOs 17.6) and iPhones (iOs 17.6).

I've tried the usual solutions: reset the printers on Mac, turning it on and off (Mac, printer and router), searched for available updates or drives. However nothing works.

Any idea how can I solve this?

 

Thanks in advance. 

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