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08-06-2024 09:44 PM
I have spent over 8 hours attempting to resolve this from different forums, videos, websites, windows support, hp support, and any other place I could find with 0 success. I do not have another computer and I’m not buying one just to get this to start up, so do not even waste your time telling me about putting the startup program on a flash drive or disc because it’s not an option. I’ve owned this for less than a year and a half but because HP decides to build a subpar product that doesn’t last, the warranty expired in May since they know it won’t make it to two years and only guarantee one. Here is 100% of the details so if you ask me if it does “____” and “____” isn’t listed in the following, the answer is no. Hopefully someone can help with this: I turned my laptop on earlier today and it wouldn’t startup, it only had the HP logo and a spinning loading circle at the bottom of the screen. After 20-30 minutes I turned it off by holding the power button and tried again to turn it on about 15 seconds later. Now it says “preparing automatic repair” at the bottom and the same logo and circle as before, but still will be stuck indefinitely. I have tried running the diagnostics after hitting esc while turning it on, no issues detected and everything passes the fast check. Other than the F2 screen, I’ve tried the F9 boot menu and no success, F11 recovery, and F1 information but none of them have worked. I removed the bottom cover and all of my connections are secure, the SSD is not separated from prongs or anything else. Using shift and F8 when it’s off doesn’t do anything to start it up or make any changes, and nothing is plugged into ANY port on the device. I’ve got the HP 15-dy204gnr and I need to get this piece of trash working so I can do my job. Maybe you can save the shred of faith I might have left that these big tech companies aren’t sadistic, evil thieves who corrupt technology intentionally to get more of our money. If you can do so and actually help me fix this, for that I thank you.