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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-07-2024 06:28 AM

HP Recommended
Operating System: Microsoft Windows 11

I have looked for an answer here in this forum, and see discussion around this topic from about 2 years ago, but no real clear answer.

I have an HP laptop model 15-dy5073dx which I purchased about 4 months ago.

I have Windows 11 and I have the Power settings set to never go to sleep when plugged in.

Despite those settings, after a few hours, the laptop goes black, and nothing I do will wake the screen back up!

  • Ctrl-Al-Del
  • space bar
  • brief press of the power button
  • Esc key
  • nada

The only way I can get back to functioning is to long-press on the power button until I have forced the device to literally shut down, then power it back up.  I HATE doing that, for many reasons, but I have no choice.

 

Any suggestions?  This behavior is infuriating!  Thanks!

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