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HP DesignJet T250 24-in Printer

Tengo una DesingJet T250 y aparece atasco de papel y que abra la ventana de accesos a la zona de impresión, pero no hay papel por ningún lado. Ya retiré el rollo, abrí la ventana, limpié y no veo residuos por ningún lado (tampoco tuve ningún tipo de atasco antes), pero sigue indicando el error y no permite usar.

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