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‎08-20-2024 10:45 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 IDS Base Model
Operating System: Microsoft Windows 11

I purchased the laptop just a few days ago and once it came out of the box then pen would not fully charge and connect to my computer.  I plugged the pen in and the color would stay amber for hours if left there.  After about ten minutes of it charging it would shut off and then start charging again but never reaching full capacity and thus never able to connect to my laptop.  All of the fixes that I have seen have been fixes on the computer but I don't believe that its a computer issue.  

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