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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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My HP Envy 5540 will not print in color.  I've loaded new drivers, changed the ink cartridges, shut devices off and restarted.  It will only print in black and white.

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