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‎08-23-2024 01:31 PM

HP Recommended
Product: HP OfficeJet 5745 e-All-in-One Printer

Recently the HP Smart App will not launch on my Surface Pro X with Windows 11.  I have reset, repair and reinstalled the app.  Contacted Microsoft support and I did a reset of the Surface Pro X and it still did not launch.  When I click the app an outline of a box appears and then disappears.  Microsoft support states  HP may not have provided the necessary ARM based driver for the Surface Pro X.  My Surface Go launches the app with no problems.  Any ideas?  Surface Pro X is an expensive machine that I am unable to use since I have no scanning abilities without the app.  The printer does print just fine.

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