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Right now I have a cp1525nw color boat anchor. I don't have the old router and would like to do a factory reset so I can use the new router. I have tried to change it multiple times without success. If I could do a complete reset it would remove the old settings and I could then reconfigure the new wireless connection. Most of the directions from all the manuals I have read are not complete or concise and give you improper information. I presently have this boat anchor sitting here not being able to print for almost 6 months. I really need help.

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