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‎09-01-2024 12:21 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15 15-EC1xxx
Operating System: Microsoft Windows 11

im having an issue with my laptop. my uncle noticed i had 4gb of ram on my laptop and he was surprised. my laptop was operating really slow so he offered to upgrade my ram to the max compatible 32gb (3200) and upgrade my nvme ssd from a gen 3 250gb - to a gen 4 1tb. when he opened the casing in the back, we saw 2 sticks in there and assumed maybe they were 2gb each. However, when we pulled one out, it said 4gb. confused we pulled out the other one and that just had the replace with HP spare sticker showing the replacement part number. however when we plugged it back in and turned on the laptop, task manager only showed 4gb of ram and only 1 slot used out of 2. CPU Z however showed both sticks totaling 8gb ram. my uncle proceeded to install all the new hardware into my laptop and installed win 11 on my new ssd. after booting it up, we checked system about as well as task manager and it still only showed one slot occupied while the other as empty and total ram at 16gb. checked CPU Z again and it shows 32gb. the type of ram i purchased was

TEAMGROUP ELITE DDR4 3200mhz 32GB(2x16GB) RAM - SN: 1F2405100080005 and  SN: 1F2405100080006. what are my possible fixes to this?

 

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