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‎09-15-2024 05:19 AM

HP Recommended 
I have configured the printer without problem but I cannot install the drivers because it gives me an error. My computer uses windows 7 operating system
I download from the HP website for this printer and I get this message: Webview2 Runtime is not installed. Then it tells me do you want to install the prerequisite (recommended)?  I say Ok and I get the message: error starting the installer and then another message: The system does not meet the installation requirements.  I have also tried connecting the printer with USB but I get the message: No driver found.  
Can you help me or send me the driver files directly by email? Can I return the printer if there is no solution?  Thank you so much
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