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‎09-30-2024 05:24 AM - edited ‎10-01-2024 08:15 AM

HP Recommended
Product: HP Dragonfly 13.5 inch G4 Notebook PC (6Q255AV)

Hello everyone,

 

Ater every BIOS update on my Dragonfly G4 laptop I get the following error message:

Firmware update

Intel(R) Thunderbolt Retimer firmware update failed

Intel(R) Thunderbolt Retimer_1 FW

CreateRetimerDevInstance or read Retimer NVM version failed

 

 

 

Does anyone know this error message? And does anyone have an idea what it means or how to stop it?

 

Thanks in advance and best regards,

 

Malte

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