Printer Setup, Software & Drivers

So to begin I would like to state that I have removed and reinstalled the printer from my device list multiple times, I have factory reset the printer's settings, and I have turned it on and off again over and over.

The 9730e printer has two trays. I keep 8.5x11 paper in tray 1 and 11x17 paper in tray 2. When I take the trays out and put them back in, the printer asks if I changed the paper type and then shows a list of sizes. I’ve checked that both trays have the right sizes set, and we can confirm that the printer recognizes both trays since it prompts me when I remove or install either of them.

However, when I try to print a PDF in 11x17 from Chrome, the printer thinks tray 1 is the only one available and gives a paper size mismatch error. It asks if I want to print anyway, and when I choose "print," it does use the 11x17 paper from tray 2 that it seemingly couldn't detect. Therefore I can technically print using tray 2, but I have to go through that mismatch menu between each page.

I get the same issue when the paper is inversed as well: If 11x17 is in tray 1 and 8.5x11 is in tray 2, it prints 11x17 paper with no problem, but prompts the mismatch menu if I try to print 8.5x11 from tray 2. It seems like there's a problem with the printer properly recognizing tray 2, since it knows that there is a tray 2 with a certain paper size, it just doesn't automatically choose to print from it. I’d like to find a way for it to correctly select tray 2 automatically without having to use this weird menu glitch between every page. Thanks!