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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-19-2024 08:37 AM

HP Recommended
Product: HP ENVY 6420e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Have just installed the latest Virgin Media hub, all ethernet working OK, but Envy 6420e will not connect to the internet. Have done all diagnostic tests but everything results in an offline result. Adapter options show Wi-Fi not connected but computer says Wi-Fi is on. When trying to connect manually using hub security key result is "unable to connect to this network". Any ideas? I have been trying to sort this out for about 5 hours.

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