• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎10-28-2024 11:59 AM

HP Recommended
Product: OMEN Laptop - 17-cb1099nf

good evening

I own an HP OMEN - 17-cb1099nf running Windows 11 , as a result of intermittent blue screen troubleshooting I run HP uefi diagnostics, this didn’t reveal and issue so far , I was suggested to upgrade to the latest version of  this set of  diagnostics , namely HP PC Hardware Diagnostics UEFI – v10.7.0.0 unfortunately this version once installed will not load completely , it starts loading/spinning up to 80% and then will freeze without any error message, no way to reach the top diag menu.

 
Any idea on how to fix this issue or eventually how to  downgrade to a previous  version that will load correctly on my PC

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.